PRIVACY POLICY

We understand that we have a responsibility to protect and respect your privacy and look after your personal data. This policy covers the General Data Protection Regulations (“GDPR”) and in order to comply with the General Data Protection Regulation (GDPR), Racquety Farm is required to advise if/when we are collecting information.

For the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Clare Fry at hello@larchwoodstudio.com

INFORMATION WE COLLECT

When you make a booking with us, we request your name, email address, phone number, details about your group and payment method. We use this information to process and fulfil your booking and for Health and Safety purposes during your visit. Additional optional information in your profile may be collected for specific requirements such as health & safety and medical.

This data is stored in databases protected from intrusion and unauthorised viewing by commercially available software products we purchase in good faith from third party suppliers.

Any personal data will be held on file for ten years unless the user requests otherwise.

USE OF YOUR INFORMATION

Information we collect on our website may be used to enhance your experience in the following ways:

• To confirm your booking

• To request an evaluation of your experience

• To send you emails that relate to your booking

• To process credit/debit card payments

• To respond to your customer-service enquiries or requests

• To send you our newsletter if you have voluntarily opted-in to receive this

  We use analytical and statistical tools that monitor details of your visit(s) to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

DISCLOSURE OF YOUR INFORMATION

Racquety Farm will not disclose your personally identifiable information to any third party without first obtaining your permission, unless required to do so by law.

USE OF COOKIES

Racquety Farm collects cookies to help improve the needs of the end user. A cookie refers to a piece of code held on the users browser. The user is required to accept cookies when first visiting the site.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

The cookies used on this website have different tasks:

• Necessary Cookies: these cookies are needed to allow the website to work properly. They don’t collect any personal data.

• Functionality Cookies: these cookies are used to memorise your navigation choices for instance. They collect data anonymously and can’t share them with other services.

• Analytics Cookies: We use Google Analytics to track the audience of the website. You can read more about Google Analytics’ own privacy policy here.

• Security Cookies: We also use security cookies to maintain the security of the website and avoid any attack against our server.

• Third Parties: Sometimes we may rely on third parties services (Google, Youtube, Facebook, Instagram and Twitter). These services might use cookies for their own usage. We don’t have any access to this data.

  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

BROWSER SPECIFIC INSTRUCTIONS TO BLOCK AND REMOVE COOKIES

• Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

• Safari: http://docs.info.apple.com/article.html?artnum=32467

• Firefox: http://support.mozilla.org/en-US/kb/Cookies

• Opera: http://www.opera.com/browser/tutorials/security/privacy/

• Internet Explorer: http://support.microsoft.com/kb/196955

• Safari iOS: http://support.apple.com/kb/HT1677

• Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

• Blackberry: Turn off cookies in the browser

• Windows Phone: Changing privacy and other browser settings

  YOUR RIGHTS

  You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by emailing us at hire@canoehire.co.uk

  Version: November 2018 - updated February 2024