Terms and conditions (camping):

1) When we refer to “you” or “your”, we mean the camper or customer of our services.

Please contact us to discuss your preference by email or telephone.

Welsh Government Health Protection Regulations 2020 came into force as of Thursday 26th March

2) Unsuitable camping conditions.

If adverse circumstances, resulting in the proprietors cancelling your booking at any time, a full refund of your balance or unused fees will be made. If the site needs evacuating in an emergency situation and there is insufficient time to process a refund on site, you will be contacted as soon as possible after the evacuation in order for the refund to be arranged.

3) Making amendments (changes) to advance bookings.
You can make any amendments to your booking either by email or telephone, as long as more than fourteen days notice is given before the date your booking is due to start.

If you want to make amendments fourteen days or less before your booking starts, you must contact Racquety Farm as soon as possible.

Whether they can meet your needs depends on specific considerations, such as pitch availability. This applies only to making amendments to an existing booking. You cannot completely change the dates you booked, as this would constitute a ’cancellation’ with less than fourteen days’ notice, and any new dates would become a completely separate booking.

If your arrival may be delayed after 7pm, it is important that you call Racquety Farm so that we can ensure there is someone available to greet you.

Cancellation Policy:
1. You can cancel your booking by telephone or email.
2. If you cancel the booking more than 14 days before it is due to start, we will refund your balance less a 10% administration charge. If you cancel your booking, for any reason, less than 14 days before it starts, we reserve the right to not refund your fee.
3. If you decide to leave the site early for any reason (including the weather, unless we class the conditions as being too severe to camp), or you leave early without giving a reason, we will keep any unused fees and you will not be entitled to a refund.

Payment of balance after leaving a deposit:
The balance is payable 14 before the start of the holiday unless otherwise agreed with us. Please call the campsite to arrange to pay the balance.

If the booking is made within 14 days of your arrival date, the balance of the booking fee is payable as soon as possible after making your booking. 

*If your booking is part of a larger event/hire including other aspects of the farm then the Terms and Conditions for LAND HIRE and EVENTS take precedent

Terms and conditions for hire of larchwood studio and kitchens: click here to view

Terms and conditions for land hire and events: click here to view

TERMS AND CONDITIONS HOLIDAY COTTAGE ACCOMMODATION

1. You can cancel your booking by telephone or email.

2. If you cancel the booking more than 3 months before it is due to start, we will refund any monies paid to date, less a retained portion of 20%. of total booking fee. When/if a new booking is obtained for any or all of the dates of your booking, we refund all or part of the retained portion, accordingly and at our discretion, less a 10% administration fee.

3. Cancellation within 3 months of commencement date: We will retain the full payment unless we are able to replace the booking. When/if a new booking is obtained for any or all of the dates of your booking, we refund accordingly and at our discretion less a 10% administration fee.

*If your booking is part of a larger event/hire including other aspects of the farm then the Terms and Conditions for LAND HIRE and EVENTS take precedent

GLAMPING & ALTERNATIVE ACCOMMODATION (GEODESIC DOME TENTS OR Carapace)

Up until 4 weeks before the start date of your booking if you wish to cancel a booking that you have made for use of one of the above we will:

1. offer to defer the booking for a mutually convenient date agreed between you and ourselves.

2. OR provide you with a full refund less 10% administration fee

After 4 weeks before the start date of your booking we will:

• offer to defer booking for another time OR to offer refund less 25% of booking price until an alternative customer has taken the unit booked. When an alternative customer has been found for some or all of the dates of your booking we will refund accordingly.

i.e. We manage to re-let ALL your booking dates we return all the fee paid to date less 10% to cover administration costs

OR if we manage to re-let some but not all of your booking dates we refund a relevant proportion less 10% to cover any extra costs we have incurred.

*If your booking is part of a larger event/hire including other aspects of the farm then the Terms and Conditions for LAND HIRE and EVENTS take precedent

IMPORTANT NOTICE:

Any restrictions imposed as a result of Coronavirus or other national or localised pandemic will be advertised on site or with your booking details.